Trokkea Privacy Policy
Last updated: 16 August 2026
Trokkea (“we”, “the app”) respects your privacy. This policy explains what data we collect, what we use it for, who we share it with, and what rights you have over it.
Trokkea is a platform for posting and finding trade proposals. The app does not carry out any exchange or transaction: it only puts two people in contact so they can reach an agreement; the exchange happens outside the platform.
1. Data controller
Trokkea. Contact: soporte@trokkea.com
2. What data we collect
2.1 When you create your account (through Google)
We use Google Sign-In solely to verify that there is a real person behind the account, not as a public identity within the app. From Google we receive:
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The name associated with your Google account
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Your Google profile picture (optional, may be used as your initial avatar)
Within Trokkea, your public identity is your username, not your Google account.
2.2 Your Trokkea profile data
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Profile picture (public)
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In-game player ID, if you choose to add it (optional, public)
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Short bio, if you choose to add it (optional, public)
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Activity counters: trades created, completed, cancelled, and expired (public and permanent; they cannot be deleted even if you cancel individual trades)
2.3 Content you generate
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The trades you post (what you want, what you offer, conditions, duration)
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The messages you send to other users within a conversation attached to a trade
2.4 Technical data
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Application error logs, linked to your internal user identifier, so we can diagnose and fix faults
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Session data needed to keep you signed in (authentication tokens)
We do not collect payment or card data. Trokkea does not handle real money or payment gateways.
3. What we use your data for
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Creating and maintaining your account
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Showing your public profile and activity to other users
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Letting you post trades and communicate with other interested people
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Enforcing usage limits (for example, the maximum number of active trades or new conversations per hour) to prevent abuse
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Detecting and fixing technical errors
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Meeting legal obligations where applicable
We do not use your data for advertising purposes, and we do not sell it to third parties.
4. Who we share your data with
We do not sell or hand over your data to third parties for commercial purposes. We share data only with the providers that make Trokkea work technically:
Provider
Purpose
Data processed
Purpose
Sign-in (authentication)
Data processed
Email, name, profile picture
Purpose
Database and backend
Data processed
All profile, trade, and message data
Data processed
Standard technical traffic data
Data processed
Internal user identifier, technical error data
These providers process the data only to deliver the service to us, and are subject to their own privacy policies and to data processing agreements.
Other users of the app can see your username, picture, bio, player ID (if you added one), and your activity counters, since these are public by design. The messages you send are visible only to the other person in that conversation.
5. How long we keep your data
Data
Messages and conversations
Retention
Deleted automatically when the associated trade closes
Retention
Deleted 30 days after they close
Data
Your profile and activity counters
Retention
Kept for as long as your account exists
Retention
According to the standard retention policy of our error logging provider
If you delete your account, your profile and personal data are deleted as described in section 7.
6. Security
We apply access control at the database level (not only in the interface), so each user can only read or modify what belongs to them: their own data, their own trades, and the conversations they take part in. Privileged access keys are never exposed in the application you use.
No system is completely secure, but we take reasonable measures to protect your information against unauthorised access.
7. Your rights
You can:
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Access your profile data at any time from within the app
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Correct your username, bio, avatar, or other editable data from your profile
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Delete your account and the personal data associated with it
To delete your account, follow the instructions on the account deletion page, which is accessible without signing in. You can also write to us at soporte@trokkea.com from the email address associated with your account, including your username. We reply within 30 days at the latest.
Go to the account deletion page8. Minors
Trokkea is not intended for anyone under 16. If you become aware that someone below that age has created an account, contact us and we will delete it.
9. Changes to this policy
We may update this policy when the app’s features change. We will publish the date of the last update at the top of the document. If the changes are substantial, we will make that clear within the app.
10. Contact
For any question about this policy or about your data: soporte@trokkea.com